Insurance Loss Adjusting

Case Study 114: Maple Insurance Loss Adjusting Firm

Marketing-optimized case study for Canadian SMBs.

CAD 169,000

Annual Savings

2,717%

ROI

0.4 mo

Payback

Insurance Loss Adjusting

Industry Focus

Executive Summary

Claim intake, assignment, and reporting were automated, reducing cycle times and overhead.

Challenge

Manual claim assignment and reporting delayed settlements.

Solution

MapleReceptionist Pro for claim intake
MapleWorkflow for assignment and tracking
MapleReports for performance analysis

Technical Stack

MapleReceptionist Pro (claim intake & screening)
MapleWorkflow (assignment & tracking automation)
MapleReports (adjuster performance & cycle analytics)
Claims Management System (generic industry claims workflow)
CRM System (insured/client tracking)
Document Repository (secure evidence & reports)
Google Workspace (email & calendar)

Rationale

Insurance adjusters benefit from claims systems and CRM for tracking clients and data.

Key Metrics

Improved

Claim cycle time reduced

Improved

Adjuster productivity improved

Implementation Timeline

Weeks 1-2

Claim flow mapping

Weeks 3-4

Automation

Week 5-6

Rollout

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,000	CAD 169,000	2,717%	0.4 mo
Hybrid	CAD 80,000	CAD 169,000	111%	5.7 mo
Custom Build	CAD 220,000	CAD 169,000	-23%	15.6 mo

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