Maple AI Consultants

AI consulting case studies by Joel & Nanz Inc.

Software Support

Case Study 145: Maple SaaS Product Support Team

Marketing-optimized case study for Canadian SMBs.

CAD 157,000
Annual Savings
2,517%
ROI
0.4 mo
Payback
Software Support
Industry Focus

Executive Summary

CAD 157,000 Annual savings impact 2,517% ROI (Maple SaaS) 0.4 mo Payback period Software Support Industry focus

Challenge

Solution

  • MapleDesk AI Assist
  • MapleWorkflow
  • MapleReports

Technical Stack

Rationale

SaaS support teams benefit from CRM integration tied to helpdesk and customer communication automation for efficient resolution workflows.

Key Metrics

Implementation Timeline

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

ApproachFirst-Year CostAnnual SavingsROIPayback
Maple SaaSCAD 6,000CAD 157,0002,517%0.4 mo
HybridCAD 75,000CAD 157,000109%5.8 mo
Custom BuildCAD 210,000CAD 157,000-25%16.1 mo

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