Challenge

Solution

• Call Triage: AI phone system captures customer issue description, equipment details, and urgency. Routes to appropriate technician skill level and provides estimated arrival time.
• Route Optimization: Dynamic routing adjusts technician schedules in real-time based on traffic, job duration, and emergency calls. Maximizes daily service calls per technician.
• Parts Inventory: ML predicts parts needed based on call description and equipment age. Pre-loads technician trucks with high-probability parts. Auto-orders replacement stock.