Retail & E-Commerce

Case Study 65: Maple E-Commerce Marketplace

Marketing-optimized case study for Canadian SMBs.

CAD 138,000

Annual Savings

2,660%

ROI

0.4 mo

Payback

Retail & E-Commerce

Industry Focus

Executive Summary

This online marketplace improved support response, inventory accuracy, and customer satisfaction through AI automation.

Challenge

High support volume and manual catalog maintenance created inefficiencies.

Solution

MapleInventory Pro for real-time stock insights
MapleReceptionist Basic for order support
MapleWorkflow for reorder triggers
MapleDesk Core for support ticket management

Technical Stack

MapleInventory Pro (inventory forecasting)
MapleReceptionist Basic (customer support)
MapleWorkflow (order & restock flows)
MapleDesk Core (support ticketing)
Shopify (storefront)
Stripe/PayPal (payments)
Google Workspace (email)
Zapier (integration actions)

Rationale

E-commerce marketplaces rely on inventory, support, and workflow automation with payment and storefront platforms.

Key Metrics

50%

Tickets reduced 50%

60%

Stockouts reduced 60%

Implementation Timeline

Weeks 1-2

SKU integration

Weeks 3-4

Support bot setup

Week 5-6

Workflow tests + go-live

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 5,000	CAD 138,000	2,660%	0.4 mo
Hybrid	CAD 65,000	CAD 138,000	113%	5.7 mo
Custom Build	CAD 200,000	CAD 138,000	-31%	17.4 mo

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