Challenge
Manual health scoring and email follow-ups consumed CSM time.
AI consulting case studies by Joel & Nanz Inc.
Marketing-optimized case study for Canadian SMBs.
AI-assisted customer success workflows increased retention and reduced manual follow-ups.
Manual health scoring and email follow-ups consumed CSM time.
SaaS customer success teams depend on CRM, reporting, and billing insights to monitor health and churn.
Data sync
Workflows
Staff training
SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.
| Approach | First-Year Cost | Annual Savings | ROI | Payback |
|---|---|---|---|---|
| Maple SaaS | CAD 5,000 | CAD 121,000 | 2,320% | 0.3 mo |
| Hybrid | CAD 45,000 | CAD 121,000 | 169% | 4.5 mo |
| Custom Build | CAD 150,000 | CAD 121,000 | -19% | 14.9 mo |
We can estimate ROI and scope the right MapleWorkSuite configuration for your team.
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