Travel Services

Case Study 76: Maple Travel Agency Network

Marketing-optimized case study for Canadian SMBs.

CAD 88,000

Annual Savings

1,855%

ROI

0.6 mo

Payback

Travel Services

Industry Focus

Executive Summary

A travel agency network leveraged AI to automate booking queries and itinerary generation, improving customer service capacity and reducing agent workload.

Challenge

High volume of routine booking questions and itinerary changes overwhelmed support staff.

Solution

MapleReceptionist Pro to handle booking questions and initial intake
MapleWorkflow to automate itinerary tasks
MapleReports to monitor client satisfaction

Technical Stack

MapleReceptionist Pro (booking & inquiry chatbot)
MapleWorkflow (itinerary & follow-up flows)
MapleReports (sales & performance)
Travel reservation system (industry bookings)
Google Workspace (email/calendar)
Stripe (payments & deposits)
CRM System (client itinerary history)

Rationale

Travel agencies often integrate reservation engines with CRM and payment processing.

Key Metrics

Improved

Booking response times improved

Improved

Agent workload reduced

Implementation Timeline

Weeks 1-2

Use case definition

Weeks 3-4

Bot and workflow setup

Week 5

Testing & launch

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 4,500	CAD 88,000	1,855%	0.6 mo
Hybrid	CAD 40,000	CAD 88,000	120%	5.5 mo
Custom Build	CAD 140,000	CAD 88,000	-37%	19.1 mo

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