Property Management

Case Study 89: Maple Property Management Company

Marketing-optimized case study for Canadian SMBs.

CAD 167,000

Annual Savings

2,683%

ROI

0.4 mo

Payback

Property Management

Industry Focus

Executive Summary

Property operations were streamlined through automated maintenance intake, tenant communications, and rent reminders.

Challenge

Manual handling of tenant requests and maintenance coordination led to delays and high admin overhead.

Solution

MapleReceptionist Pro for tenant requests
MapleWorkflow for maintenance routing
MapleReports for service performance monitoring

Technical Stack

MapleReceptionist Pro (tenant request intake)
MapleWorkflow (maintenance routing & workflows)
MapleReports (performance metrics)
Property management system (generic rental operations)
CRM System (resident contact & lease history)
Google Workspace (email/calendar)
Payment processor (rent collection - Stripe/Square)

Rationale

Property managers rely on rental operations systems with CRM, maintenance workflows, and payment processing.

Key Metrics

Improved

Maintenance response time improved

Improved

Tenant satisfaction increased

Implementation Timeline

Weeks 1-2

Request categorization

Weeks 3-4

Workflow setup

Week 5-6

Go-live

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,000	CAD 167,000	2,683%	0.4 mo
Hybrid	CAD 75,000	CAD 167,000	123%	5.4 mo
Custom Build	CAD 210,000	CAD 167,000	-20%	15.1 mo

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