Courier & Last-Mile Delivery

Case Study 118: Maple Courier & Last-Mile Delivery

Marketing-optimized case study for Canadian SMBs.

CAD 214,000

Annual Savings

2,957%

ROI

0.3 mo

Payback

Courier & Last-Mile Delivery

Industry Focus

Executive Summary

Dispatching, customer notifications, and delivery exception handling were automated, increasing delivery success rates.

Challenge

Manual coordination of drivers and customer updates caused delays.

Solution

MapleWorkflow for dispatch orchestration
MapleReceptionist Pro for customer updates
MapleReports for delivery analytics

Technical Stack

MapleWorkflow (dispatch & exception flows)
MapleReceptionist Pro (customer & driver updates)
MapleReports (delivery performance analytics)
Delivery management system (route optimization & tracking)
CRM System (customer accounts)
Google Workspace
Communications Platform (SMS/voice notifications)

Rationale

Delivery companies use delivery/TMS tools with CRM, productivity, and communications to coordinate drivers and update clients.

Key Metrics

Improved

On-time delivery improved

Improved

Dispatcher workload reduced

Implementation Timeline

Weeks 1-3

Dispatch logic

Weeks 4-5

Automation

Week 6

Optimization

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 7,000	CAD 214,000	2,957%	0.3 mo
Hybrid	CAD 95,000	CAD 214,000	138%	5.0 mo
Custom Build	CAD 240,000	CAD 214,000	-11%	13.5 mo

Ready to map your SMB workflow?

We can estimate ROI and scope the right MapleWorkSuite configuration for your team.

Start a Custom Case Study