Medical Transportation

Case Study 122: Maple Non-Emergency Medical Transport

Marketing-optimized case study for Canadian SMBs.

CAD 191,000

Annual Savings

2,839%

ROI

0.3 mo

Payback

Medical Transportation

Industry Focus

Executive Summary

Ride booking, scheduling, and patient notifications were automated to improve reliability.

Challenge

Manual scheduling caused missed rides and delays.

Solution

MapleReceptionist Pro for booking intake
MapleWorkflow for scheduling
MapleReports for service analytics

Technical Stack

MapleReceptionist Pro (ride booking intake)
MapleWorkflow (scheduling & patient flows)
MapleReports (utilization analytics)
Medical transport dispatch system (ride assignment & monitoring)
CRM System (patient accounts)
Google Workspace
Communications Platform (SMS reminders)

Rationale

Medical transport depends on scheduling and dispatch systems integrated with CRM and notifications to ensure timely rides.

Key Metrics

Improved

Missed rides reduced

Improved

Utilization increased

Implementation Timeline

Weeks 1-3

Scheduling logic

Weeks 4-5

Automation

Week 6

Go-live

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,500	CAD 191,000	2,839%	0.3 mo
Hybrid	CAD 90,000	CAD 191,000	112%	5.7 mo
Custom Build	CAD 240,000	CAD 191,000	-20%	15.1 mo

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