Medical Billing

Case Study 128: Maple Medical Billing Services

Marketing-optimized case study for Canadian SMBs.

CAD 189,000

Annual Savings

2,807%

ROI

0.3 mo

Payback

Medical Billing

Industry Focus

Executive Summary

Claim intake, coding review, and denial follow-ups were automated to reduce backlog.

Challenge

Manual claim handling caused delays and rework.

Solution

MapleWorkflow for claim routing
MapleReceptionist Basic for provider inquiries
MapleReports for denial analytics

Technical Stack

MapleWorkflow (claim routing & issue tracking)
MapleReceptionist Basic (provider and payer inquiries)
MapleReports (denial & submission analytics)
Medical Billing System (claims submission & tracking)
CRM System (client accounts)
Google Workspace
Secure Document Storage

Rationale

Medical billing operations typically adopt industry billing systems with CRM, productivity, and document tools.

Key Metrics

Improved

Claim turnaround reduced

Improved

Denial rates lowered

Implementation Timeline

Weeks 1-2

Claim flow mapping

Weeks 3-4

Automation

Week 5-6

Rollout

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,500	CAD 189,000	2,807%	0.3 mo
Hybrid	CAD 85,000	CAD 189,000	122%	5.4 mo
Custom Build	CAD 240,000	CAD 189,000	-21%	15.2 mo

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