Maple AI Consultants

AI consulting case studies by Joel & Nanz Inc.

Home Services • 28 Plumbers

Case Study 24: Plumbing Company

Marketing-optimized case study for Canadian SMBs.

$87,000
Annual Savings
475%
ROI
2.6 months
Payback
Home Services • 28 Plumbers
Industry Focus

Executive Summary

Emergency Triage: AI phone system assesses urgency (burst pipe vs. slow leak), captures location and problem details. Dispatches nearest available plumber with appropriate skills.

Challenge

Solution

  • Emergency Triage: AI phone system assesses urgency (burst pipe vs. slow leak), captures location and problem details. Dispatches nearest available plumber with appropriate skills.
  • Quote Estimation: Based on problem description and photos uploaded by customer, AI provides ballpark quote range before plumber arrives. Reduces quote shock and cancellations.
  • Preventive Maintenance: Automated reminders to past customers for annual water heater service, backflow testing, and seasonal maintenance. Books appointments via SMS.

Technical Stack

Key Metrics

3.8
Daily service calls per plumber increased from 3.8 to 5.4
14%
No-show rate reduced from 14% to 4%
285%
Preventive maintenance bookings increased 285%
4.4
Customer satisfaction improved from 4.4 to 4.8 stars
1.5
Eliminated 1.5 FTE dispatcher/CSR roles ($52k savings)

Implementation Timeline

6 weeks from kickoff to production

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