Maple AI Consultants

AI consulting case studies by Joel & Nanz Inc.

Veterinary • 4 Veterinarians

Case Study 8: Veterinary Clinic

Marketing-optimized case study for Canadian SMBs.

$54,000
Annual Savings
525%
ROI
2.0 months
Payback
Veterinary • 4 Veterinarians
Industry Focus

Executive Summary

Appointment Management: Web and SMS chatbot for appointment booking with availability matching by veterinarian specialty and pet type.

Challenge

Solution

  • Appointment Management: Web and SMS chatbot for appointment booking with availability matching by veterinarian specialty and pet type.
  • Vaccination Reminders: Automated tracking system sends reminders 2 weeks before due date with easy rescheduling options.
  • Triage Chatbot: Basic symptom checker helps pet owners determine urgency (emergency, same-day, or routine) before booking.

Technical Stack

Key Metrics

32
Daily appointments increased from 32 to 44
15%
No-shows reduced from 15% to 6%
62%
Phone volume reduced 62%
1
Eliminated 1 FTE receptionist role ($38k savings)
340%
After-hours appointment bookings increased 340%

Implementation Timeline

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