Financial Operations Support

Case Study 120: Maple Payment Processing Support Org

Marketing-optimized case study for Canadian SMBs.

CAD 164,000

Annual Savings

2,633%

ROI

0.4 mo

Payback

Financial Operations Support

Industry Focus

Executive Summary

Dispute intake, case routing, and customer communications were automated, reducing handling time.

Challenge

Manual dispute processing created delays and backlog.

Solution

MapleReceptionist Pro for dispute intake
MapleWorkflow for case routing
MapleReports for resolution metrics

Technical Stack

MapleReceptionist Pro (dispute & case intake)
MapleWorkflow (case routing & escalation)
MapleReports (resolution analytics)
Payment operations platform (gateway & settlement tracking)
CRM System (merchant/customer data)
Google Workspace
Communications Platform (alerts & notifications)

Rationale

Payment support teams pair operations platforms with CRM and communication tools to manage merchant issues and disputes.

Key Metrics

Improved

Dispute resolution time reduced

Improved

Backlog decreased

Implementation Timeline

Weeks 1-2

Case flow definition

Weeks 3-4

Setup

Week 5-6

Launch

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,000	CAD 164,000	2,633%	0.4 mo
Hybrid	CAD 80,000	CAD 164,000	105%	5.9 mo
Custom Build	CAD 220,000	CAD 164,000	-25%	16.0 mo

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