Customs & Trade Compliance

Case Study 121: Maple Customs Brokerage

Marketing-optimized case study for Canadian SMBs.

CAD 176,000

Annual Savings

2,608%

ROI

0.4 mo

Payback

Customs & Trade Compliance

Industry Focus

Executive Summary

Entry intake, document validation, and status updates were automated to speed customs clearance.

Challenge

Manual document checking slowed processing and increased errors.

Solution

MapleSecure Pro for document intake
MapleWorkflow for validation routing
MapleReceptionist Basic for status inquiries

Technical Stack

MapleSecure Pro (document intake & validation)
MapleWorkflow (clearance routing)
MapleReceptionist Basic (status inquiries)
Customs clearance system (entry tracking & compliance)
CRM System (client order history)
Google Workspace
Document Repository (secure PDFs)

Rationale

Customs brokers rely on systems designed to manage trade documentation and compliance, plus CRM for client tracking.

Key Metrics

Improved

Clearance time reduced

Improved

Error rates decreased

Implementation Timeline

Weeks 1-2

Document mapping

Weeks 3-4

Automation

Week 5-6

Rollout

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,500	CAD 176,000	2,608%	0.4 mo
Hybrid	CAD 85,000	CAD 176,000	107%	5.8 mo
Custom Build	CAD 230,000	CAD 176,000	-23%	15.7 mo

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