Maple AI Consultants

AI consulting case studies by Joel & Nanz Inc.

Healthcare • 3 Locations

Case Study 47: Pharmacy

Marketing-optimized case study for Canadian SMBs.

$127,000
Annual Savings
405%
ROI
3.3 months
Payback
Healthcare • 3 Locations
Industry Focus

Executive Summary

Refill Automation: AI predicts refill timing based on prescription and usage patterns. Automated SMS reminders with one-click refill approval. Coordinates with prescriber for renewals.

Challenge

Solution

  • Refill Automation: AI predicts refill timing based on prescription and usage patterns. Automated SMS reminders with one-click refill approval. Coordinates with prescriber for renewals.
  • Drug Interaction Checking: Enhanced clinical decision support flags potential interactions, duplicate therapies, and dosing concerns. More comprehensive than basic DUR.
  • Patient Counseling: AI-generated personalized medication guides in plain language. Automated follow-up calls for new medications and chronic conditions.

Technical Stack

Key Metrics

24%
Prescription volume increased 24% (better adherence)
78%
Refill calls reduced 78%
41%
Pharmacist intervention rate for safety issues increased 41%
71%
Patient medication adherence improved from 71% to 86%
850
Pharmacy technician hours reduced 850 annually ($31k savings)

Implementation Timeline

8 weeks including pharmacy system integration

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