Payroll Services

Case Study 80: Maple Staffing Payroll Bureau

Marketing-optimized case study for Canadian SMBs.

CAD 84,000

Annual Savings

1,766%

ROI

0.6 mo

Payback

Payroll Services

Industry Focus

Executive Summary

The staffing payroll bureau improved payroll exception handling and customer support with AI workflows.

Challenge

Manual payroll exception escalation and onboarding support were time consuming.

Solution

MapleWorkflow for exception triage
MapleReceptionist Basic for client FAQs
MapleReports for performance tracking

Technical Stack

MapleWorkflow (exception routing & payroll task automation)
MapleReceptionist Basic (client/process intake)
MapleReports (performance & payroll analytics)
Payroll platform (generic reference - frontline payroll system)
HRIS system (employee data)
Google Workspace (email & calendar)
Stripe/ACH (client invoicing & payments)

Rationale

Payroll bureaus use industry payroll systems with HRIS, analytics, and payment tools alongside productivity suites.

Key Metrics

Improved

Exceptions resolved faster

Improved

Support volume reduced

Implementation Timeline

Week 1-2

Processes audit

Week 3-4

Workflow configuration

Week 5

Pilot launch

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 4,500	CAD 84,000	1,766%	0.6 mo
Hybrid	CAD 50,000	CAD 84,000	68%	7.1 mo
Custom Build	CAD 150,000	CAD 84,000	-44%	21.4 mo

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