Facilities Management

Case Study 103: Maple Facilities Management Firm

Marketing-optimized case study for Canadian SMBs.

CAD 119,000

Annual Savings

2,280%

ROI

0.5 mo

Payback

Facilities Management

Industry Focus

Executive Summary

Work order intake, vendor coordination, and reporting were automated.

Challenge

Manual tracking of maintenance tasks created delays.

Solution

MapleReceptionist Basic for request intake
MapleWorkflow for task routing
MapleReports for SLA monitoring

Technical Stack

MapleReceptionist Basic (work request intake)
MapleWorkflow (work order routing & vendor flows)
MapleReports (SLA & cost dashboards)
Facilities Management System (generic asset & maintenance tracking)
CRM System (account history)
Google Workspace (email/calendar)
Payment Processor (client billing)

Rationale

Facilities managers rely on work order systems with CRM, workflows, and billing.

Key Metrics

Improved

Work order cycle time reduced

Improved

SLA compliance improved

Implementation Timeline

Weeks 1-2

Process audit

Weeks 3-4

Setup

Week 5

Launch

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 5,000	CAD 119,000	2,280%	0.5 mo
Hybrid	CAD 55,000	CAD 119,000	116%	5.6 mo
Custom Build	CAD 170,000	CAD 119,000	-30%	17.1 mo

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