Challenge
High inquiry volumes for simple services (permits, rubbish pickup, events) overloaded staff.
AI consulting case studies by Joel & Nanz Inc.
Marketing-optimized case study for Canadian SMBs.
A municipal helpdesk automated common citizen inquiries and service requests, reducing call volumes and improving response times.
High inquiry volumes for simple services (permits, rubbish pickup, events) overloaded staff.
Municipal helpdesks use service request routing, reporting, and notifications tied to civic CRM systems.
Intake scripts design
Bot and workflow setup
Testing & refinement
SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.
| Approach | First-Year Cost | Annual Savings | ROI | Payback |
|---|---|---|---|---|
| Maple SaaS | CAD 6,000 | CAD 148,000 | 2,333% | 0.5 mo |
| Hybrid | CAD 85,000 | CAD 148,000 | 74% | 6.9 mo |
| Custom Build | CAD 220,000 | CAD 148,000 | -33% | 17.8 mo |
We can estimate ROI and scope the right MapleWorkSuite configuration for your team.
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