Maple AI Consultants

AI consulting case studies by Joel & Nanz Inc.

Freight Forwarding

Case Study 73: Maple Freight Forwarder

Marketing-optimized case study for Canadian SMBs.

CAD 132,000
Annual Savings
2,391%
ROI
0.5 mo
Payback
Freight Forwarding
Industry Focus

Executive Summary

The freight forwarder increased throughput by automating document processing and customer updates.

Challenge

Manual bill of lading and customs paperwork slowed operations.

Solution

  • MapleSecure Pro for secure document capture
  • MapleWorkflow to automate task routing
  • MapleReceptionist Basic for status inquiries

Technical Stack

Rationale

Managed IT services commonly pair helpdesk/ticketing with remote monitoring, CRM for clients, and communications.

Key Metrics

Improved
Documentation errors reduced
Improved
Customer update responsiveness improved

Implementation Timeline

Week 1-2

Document capture plan

Weeks 3-4

Workflow setup

Week 5-6

Pilot

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

ApproachFirst-Year CostAnnual SavingsROIPayback
Maple SaaSCAD 5,500CAD 132,0002,391%0.5 mo
HybridCAD 80,000CAD 132,00065%7.3 mo
Custom BuildCAD 210,000CAD 132,000-37%19.1 mo

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