Security Services

Case Study 79: Maple Security Guard Company

Marketing-optimized case study for Canadian SMBs.

CAD 152,000

Annual Savings

2,533%

ROI

0.5 mo

Payback

Security Services

Industry Focus

Executive Summary

This security guard company automated dispatch scheduling and daily reporting, resulting in greater accountability and efficiency.

Challenge

Manual scheduling and incident reporting created bottlenecks.

Solution

MapleWorkflow for dispatch optimization
MapleReceptionist Pro for intake reports
MapleReports for incident analytics

Technical Stack

MapleWorkflow (dispatch & shift management)
MapleReceptionist Pro (report intake)
MapleReports (incident & compliance analytics)
Workforce management tool (schedule/dispatch)
Google Workspace (email/calendar)
CRM System (client account tracking)
Twilio SMS/Voice (security alerts)

Rationale

Security services combine scheduling tools with CRM and communication platforms.

Key Metrics

Improved

Response times improved

Improved

Reporting accuracy improved

Implementation Timeline

Weeks 1-3

Define scheduling rules

Weeks 4-5

Bot setup

Week 6-7

Staff onboarding

Pricing & Delivery Options

SMBs can choose a Maple SaaS deployment, a hybrid integration with existing tools, or a custom build. The pricing below reflects realistic first-year ranges for each option.

Approach	First-Year Cost	Annual Savings	ROI	Payback
Maple SaaS	CAD 6,000	CAD 152,000	2,533%	0.5 mo
Hybrid	CAD 85,000	CAD 152,000	79%	6.7 mo
Custom Build	CAD 220,000	CAD 152,000	-31%	17.4 mo

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